My time is very valuable as I am sure yours is to you; I therefore ask you to allow a minimum of 24 hours’ notice to cancel or change a booking. Failure to do so will result in 50% of the treatment price being charged.

If you are late for an appointment the session will be adjusted to perform as much of the treatment as possible within the remaining time. Pricing will not be adjusted.

If you are more than 20 minutes late for your appointment you will lose your appointment slot and 50% of the treatment price will be charged.

If you do not attend your appointment you will be charged 100% of the treatment price.

Treatment times quoted are approximate as they are tailored to suit specific client requirements. If a client requires extra treatment time, I am always happy to make the time available, therefore please arrive on time for your appointment.

Promotions are subject to additional terms and conditions arranged individually for each promotion.

Gift vouchers are valid for 12 months from the date of purchase.

Gift vouchers are non-refundable but may be transferred.

Expired vouchers may be honoured at my discretion.

Appointment availability is limited; advance booking is recommended.

If treatment prices have increased since purchase, the price difference may be payable.

Vouchers hold no cash value and cannot be exchanged for monetary refund.

I reserve the right to cancel an appointment at any time, or terminate a treatment once it has begun, without offering a refund or disclosing the reason.

Privacy and confidentiality: Any details taken as part of the consultation process are held and stored securely and will only be used for the purpose of ensuring your health and safety during your massage.